Privacy Policy

A legal disclaimer

Mold Masters Okanagan (“Mold Masters”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

By using our website, requesting a quote, or engaging our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Phone number
Email address
Property address
Mailing address
Details about your project or service request
Photographs or videos you provide relating to your property
Payment or billing information (where applicable)

We may also automatically collect certain technical information, including:

IP address
Browser type
Device information
Pages visited
Date and time of your visit
Referring website
General location information based on your IP address

How We Use Your Information

We use your information to:

Respond to inquiries and quote requests
Schedule inspections and services
Provide mold remediation, odour removal, and biohazard cleanup services
Prepare estimates and invoices
Communicate regarding appointments and projects
Improve our website and customer experience
Maintain business records
Meet legal and regulatory obligations
Prevent fraud and protect our business

Consent

By providing your personal information, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations. Withdrawing consent may limit our ability to provide certain services.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

Payment processors
Accounting and bookkeeping providers
Website hosting providers
Email and communication platforms
Cloud storage providers
Insurance companies or adjusters (when authorized by you or required for an insurance claim)
Government authorities where required by law

All third parties are expected to maintain appropriate safeguards for your information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Remember website preferences
Analyze website traffic
Improve website performance
Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to:

Provide requested services
Maintain business and financial records
Meet legal, tax, insurance, and regulatory requirements
Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or destroyed.

Your Privacy Rights

Subject to applicable Canadian law, you may request to:

Access your personal information
Correct inaccurate or incomplete information
Withdraw consent where applicable
Request deletion of personal information where legally permitted
Ask questions about how your information is handled

Requests may be subject to identity verification and applicable legal requirements.

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are NOT intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The updated version will be posted on this page with a revised Effective Date.

Compliance

Mold Masters Okanagan is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable provincial privacy legislation.